What is your Customer Proposition?

These questions also can be hard to answer as the ideal answers are aligned with each other. Changing one often changes the rest. However, all your marketing effort becomes more effective when you can answer them.

A short description (or label)

How do you describe what you do in 5-7 words?

Your customers

Who specifically are your customers?

Describe your ideal customer. In may business describing and targeting your ideal customers is the single biggest indicator of long term success.

(We explore this further, later)

Route to market

How do you reach potential clients?

If you can’t reach prospective clients you haven’t got a business.

What Benefits/Value do you offer?

How specifically do your clients benefit from your services?

What Competitive Advantage do you have over your competitors?

What’s special about you compared to your competitors?

What can you guarantee that your competition can’t?

Longer description?

What’s a longer description of what you offer?

Referencing your customers, the benefit they are likely to get and how you’re better than your competitors.

You’ve now completed your proposition. However please treat it as work in progress.


In the next section you’re asked to be more specific about ‘Your Brand‘.


Section Index

NLP Going Solo 1: Start with the end in mind
NLP Going Solo 2: Balanced Scorecard
NLP Going Solo 3: Customer Proposition
NLP Going Solo 4: Your Brand
NLP Going Solo 5: Choosing Customers
NLP Going Solo 6: Reaching Customers
NLP Going Solo 7: Cash Flow
NLP Going Solo 8: Summary

NLP Going Solo | Customer Proposition

NLP Going Solo | Customer Proposition